Our client is a manufacturer’s representative, repair & service provider for municipal water and wastewater treatment equipment and systems. Our client represents numerous pump, valve, and pump system manufacturers and serves Western Pennsylvania, West Virginia, Eastern Ohio, and Maryland Panhandle markets. Services include new equipment sales, start-up, routine inspection, field troubleshooting and repair, and a fully equipped state-of-the-art test facility.

We are looking for a detail-oriented service manager to manage our client’s service department and oversee customer service interactions, reports, and repairs. The service manager’s responsibilities include providing the highest level of customer service, developing lasting relationships, and managing our service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services.

To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with our customers and vendors.


  • Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team’s objectives and sales goals are met.
  • Oversees the timely completion and accuracy of work orders to assure necessary parts are received accurately, timely, and in accordance with inventory controls.
  • Handling customer service complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.
  • Auditing our service department to ensure the company’s high standards, efficiency, and productivity goals are met.
  • Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs.
  • Coordinate and manage weekly service meetings.
  • Continually updates the Infor system data build/entry, invoicing, ordering equipment
  • Interprets job orders, and field service requests and estimates worker hour requirements for completion of job assignments.
  • Account for labor hours.
  • Recommends measures to improve production methods, equipment performance, and quality of the product.
  • Analyzes and resolves work problems or assists workers in solving work problems.
  • Maintains required stock of pumps, parts, fittings, pipe, and related material on the service truck.
  • Performs duties in a professional manner and works well with others or in a team setting.
  • Observes safe work practices and safety methods; perform other duties as assigned.
  • Work with GM and Finance Manager to forecast and report service financial information
  • Provide GM and Finance Manager with tracking info, as required.
  • Oversee the company’s Safety Program.

Required Qualifications:

  • A bachelor’s degree, or equivalent, in business, administration, or related field; a two-year college, technical school, or trade school; or seven to ten years related experience and/or training; or equivalent combination of education.
  • Previous sales and management experience may be advantageous
  • Strong industry knowledge
  • Excellent leadership, communication, sales, and customer service skills
  • Computer literacy and good organizational skills
  • Strong creative thinking and problem-solving skills,
  • The ability to work under pressure and handle stress
  • Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
  • Must have a valid driver’s license.
  • Candidates must pass background and drug test.


  • $100,000+based on experience
  • Family Medical, Dental, and Vision
  • 401(k) Profit Sharing Plan
  • Basic Life and AD&D Insurance
  • Paid Time Off and Holidays
  • Steady Work Schedule

Candidates send resumes to [email protected] for consideration.