Service Manager – Direct Hire – Philadelphia, PA

Our client is a manufacturer’s representative, repair & service provider for municipal water and wastewater treatment equipment and systems. Our client represents numerous pump, valve, and pump system manufacturers and serves Western Pennsylvania, West Virginia, Eastern Ohio, and Maryland Panhandle markets. Services include new equipment sales, start-up, routine inspection, field troubleshooting and repair, and a fully equipped state-of-the-art test facility.

We are looking for a detail-oriented service manager to manage our client’s service department and oversee customer service interactions, reports, and repairs. The service manager’s responsibilities include providing the highest level of customer service, developing lasting relationships, and managing our service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services.

To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with our customers and vendors.

Responsibilities:

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing our service team members to ensure the team’s objectives and sales goals are met.
  • Oversees the timely completion and accuracy of work orders to assure necessary parts are received accurately, timely, and in accordance with inventory controls.
  • Handling customer service complaints and concerns quickly and professionally to maintain good customer relationships and to ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new service orders, and tracking inventory.
  • Auditing our service department to ensure the company’s high standards, efficiency, and productivity goals are met.
  • Oversee the scheduling of our technicians for small to large projects with tactical skills to continuously adjust and adapt scheduling to changing needs.
  • Coordinate and manage weekly service meetings.
  • Continually updates the Infor system data build/entry, invoicing, ordering equipment
  • Interprets job orders, and field service requests and estimates worker hour requirements for completion of job assignments.
  • Account for labor hours.
  • Recommends measures to improve production methods, equipment performance, and quality of the product.
  • Analyzes and resolves work problems or assists workers in solving work problems.
  • Maintains required stock of pumps, parts, fittings, pipe, and related material on the service truck.
  • Performs duties in a professional manner and works well with others or in a team setting.
  • Observes safe work practices and safety methods; perform other duties as assigned.
  • Work with GM and Finance Manager to forecast and report service financial information
  • Provide GM and Finance Manager with tracking info, as required.
  • Oversee the company’s Safety Program.

Required Qualifications:

  • A bachelor’s degree, or equivalent, in business, administration, or related field; a two-year college, technical school, or trade school; or seven to ten years related experience and/or training; or equivalent combination of education.
  • Previous sales and management experience may be advantageous
  • Strong industry knowledge
  • Excellent leadership, communication, sales, and customer service skills
  • Computer literacy and good organizational skills
  • Strong creative thinking and problem-solving skills,
  • The ability to work under pressure and handle stress
  • Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
  • Must have a valid driver’s license.
  • Candidates must pass background and drug test.

Compensation/Benefits

  • $100,000+based on experience
  • Family Medical, Dental, and Vision
  • 401(k) Profit Sharing Plan
  • Basic Life and AD&D Insurance
  • Paid Time Off and Holidays
  • Steady Work Schedule

Candidates send resumes to [email protected] for consideration.

Payroll/Benefits Supervisor – Hawthorne, NJ

Job description

Our client, a privately held food manufacturer in Passaic County is looking for an experienced Payroll/Benefits Supervisor to join their team. The ideal candidate must have experience working with ADP Workforce Now, expert knowledge of running customized reports in ADP as well as a background in Benefits administration.

Our client is seeking a detailed and goal-oriented self-starter to oversee payroll processing for approximately 600 employees and assist in the development and implementation of payroll practices, policies, and procedures.

4 years of ADP payroll administration experience are required.

Responsibilities:

  • Oversee hourly and salaried payroll-related functions, including but not limited to inputting data into ADP and balancing payroll totals prior to weekly transmission
  • Process new hires, terminations, status changes, salary adjustments, benefit deductions, 401(k) Plan contributions, tax changes, wage garnishments, direct deposit authorizations, etc.
  • Supervise and develop the Payroll Specialist/Coordinator who administers hourly payroll and time and attendance process
  • Interact with Accounting to process and balance weekly and monthly journal entries/general ledger accounts
  • Reconcile bi-weekly 401(k) plan bank debits to the payroll register totals
  • Supervise the distribution of payroll checks weekly and W-2 Forms annually
  • Support and participate in all payroll-related auditing activities
  • Produce ad-hoc statistical reports as requested by management
  • Serve as the primary daily interface with the payroll service provider on payroll/taxation matters
  • Oversee the safekeeping and maintenance of payroll-related documentation

Qualifications:

  • Associates Degree or equivalent
  • 4 years of ADP payroll administration experience including a broad knowledge of payroll using ADP Workforce now products
  • Strong organizational, and computer skills including Microsoft Word, Excel, and Outlook proficient.
  • Excellent communication skills and the ability to problem solve; must be willing to “think outside the box” for ways to improve or streamline processes
  • Self-motivated with the ability to work effectively under pressure in a fast-paced environment, with a sense of urgency and proactiveness, and establish and maintain effective relationships with staff at all levels
  • A high degree of personal and professional integrity, ethics, and honesty with sound judgment and high personal standards regarding confidentiality
  • Familiarity with GAAP principles and General Ledger procedures
  • Bi-lingual English/Spanish preferred

If you possess the ADP payroll background we are seeking along with Benefits Administration and are looking for an excellent opportunity to grow your career with a leading manufacturer, please submit your resume for consideration; to [email protected].

We are an Equal Opportunity Employer.

• Salary $55,000 – $78,000/annual BOE

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday, 8 am – 4:30 pm (this schedule may be altered to reflect an earlier or later start and end time in the near future)

Project Engineer

Our client, a privately held food manufacturer in Bergen County is looking for an experienced Project Engineer. The Project Engineer handles the implementation of strategic capital investments related to facility, utility, or equipment purchases and improvements. This could involve the relocation and optimization of the existing fixed asset base and/or the purchase of new fixed assets as well as facility improvements. It may extend from the initial conceptual studies through to project closeout including engaging with internal and external resources.

PRIMARY RESPONSIBILITIES:

  • Prepare projects for approval taking into account input from all relevant stakeholders both internal and external to the organization.
  • Ensure that all assets are well designed (i.e. plant layout, equipment selection, etc.)and fit the business purpose through applying new technologies, proven principles, thorough design reviews, and basic science.
  • Coordinate personnel (e.g. other project engineers, technicians, contractors, etc.) to ensure the objectives of the project are satisfied.
  • Propose and control all aspects of a project including scope, schedule, and cost.
  • Ensure an attitude of absolute intolerance for unsafe situations and never implement any change, whether directly instructed to, or under your own initiative, without first questioning its impact in relation to product safety/quality, people safety, and the environment. No compromises will be tolerated.
  • Ensure that the highest principles of ethical conduct on behalf of the community, consumer, company, and the engineering profession are adhered to.
  • Support and encourage clear and open communication between the team members and related stakeholders
  • Support all Value Engineering Analysis (VEA) studies. 
  • Ensure safe work sites at all times during construction and installation and that end results are easy to operate, clean, and maintain as well as guarantee after commissioning the safe, consistent manufacture/distribution of quality products.
  • Ensure that when working with external engineering services, contractors, suppliers, etc. the scope, deliverables, performance, and milestones are clearly detailed and agreed upon upfront.
  • Ensure that the operators, mechanics, electricians, etc. are effectively trained and that the transfer of the equipment to the impacted group is both smooth and efficient. This includes all the supporting documentation that will be required by the local team to operate and maintain the plant. e.g. operating instructions, equipment manuals, plant layouts, maintenance instructions, spare parts listing, etc. 

PREFERRED REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

  • Bachelors Degree in Engineering Field. preferred Electrical Engineering, Mechanical Engineering, or Process/Packaging Engineering.

EXPERIENCE & SKILLS:

  • Minimum 3 – 5 years experience in a technical/operational role in a food manufacturing facility
  • Project Engineering managing projects from conception to close out.
  • Plant design & construction. 
  • Understanding of financial analysis and relevant business drivers
  • Capital Expenditure budgeting and preparation

Salary and Benefits:

• Salary BOE/annual

• Full-Time

• Weekly Pay

• Day Shift

• Direct Deposit Available

• On day 90 receive benefits: Health, Dental, Vision and Life Insurance, 401K

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services, or any other classification protected by law.